Privacy policy

This Privacy Policy describes how KHAE STUDIO, operated by ELMA, collects, uses, and protects your personal information when you visit or make a purchase on our website khaestudio.com.

We are committed to protecting your privacy in compliance with the General Data Protection Regulation (EU 2016/679) and the French Data Protection Act (Loi Informatique et Libertés).

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Last updated: July 2025

1. Data Controller

2. What Personal Data We Collect

3. How We Use Your Data

4. Legal Basis for Processing (EU Customers)

5. Cookies and Tracking Technologies

6. Sharing Your Information

7. Data Retention

8. Your Rights (EU / GDPR)

9. Data Transfers Outside the EU

10. Children

11. Changes to This Policy

1. Data Controller

The data controller responsible for your personal data is: ELMA
Registered in France
📧 Email: contact@khaestudio.com

2. What Personal Data We Collect

When you visit the Site or place an order, we may collect the following data:

- Identification: name, email address, phone number

- Order details: shipping/billing address, product selection, payment method (via secure processor, never stored by us)

- Technical: IP address, browser type, device, geolocation, cookies

- Communication: messages, reviews, contact form entries

3. How We Use Your Data

We use your personal data to:

- Process and deliver your orders

- Send order confirmations and updates

- Respond to your messages and provide customer support

- Detect and prevent fraud

- Analyze site performance and improve our services

- Send marketing emails (only with your explicit consent)

4. Legal Basis for Processing (EU Customers)

We process your data under one or more of the following legal bases:

- Performance of a contract (e.g., fulfilling an order)

- Compliance with legal obligations (e.g., tax records)

- Legitimate interest (e.g., fraud prevention, analytics)

- Your explicit consent (e.g., newsletter subscription)

5. Cookies and Tracking Technologies

We use cookies and similar technologies for:

- Site functionality (e.g., keeping your cart active)

- Analytics (e.g., Google Analytics)

- Marketing/retargeting (e.g., Facebook Pixel)

- You can manage your cookie preferences via your browser settings or our cookie banner.

6. Sharing Your Information

We only share your personal data with trusted partners when necessary:

- Shopify Inc., who hosts our website and e-commerce platform

- Payment processors (e.g., Stripe, PayPal)

- Shipping carriers (e.g., La Poste, DHL)

- Marketing and analytics services (e.g., Meta, Google)

These providers only access the data necessary for their services and are bound by strict confidentiality and data protection clauses.

7. Data Retention

We retain your data only as long as necessary for:

- Legal and tax purposes

- Customer service and return rights

- Historical accounting and performance analysis

By default, we retain order-related personal data for 6 years (legal minimum in France).

8. Your Rights (EU / GDPR)

You have the right to:

- Access your data

- Rectify incorrect or outdated data

- Request deletion (“right to be forgotten”)

- Object to processing (e.g., direct marketing)

- Withdraw consent at any time (e.g., unsubscribe from newsletter)

- File a complaint with a supervisory authority (e.g., CNIL – www.cnil.fr)

To exercise these rights, contact us at contact@khaestudio.com.

9. Data Transfers Outside the EU

Some of our providers (e.g., Shopify, Meta, Google) may process data outside the EU (e.g., Canada, US).
We ensure all transfers comply with GDPR via Standard Contractual Clauses or adequacy decisions by the European Commission.