Refund policy

Thank you for shopping with us.

We strive to provide our customers with products they love. However, due to the nature of our business model and logistics (international suppliers, made-to-order stock, and global delivery), we have established the following refund policy to ensure clarity and transparency.

Title

Last updated: July 2025

1. Right of Withdrawal (EU customers only)

2. Damaged or Wrong Products

3. When Refunds Are Not Accepted

4. Refund Timeline

5. Missing Orders

6. Customs Duties & Taxes

7. Contact Us

8. Applicable Law

1. Right of Withdrawal (EU customers only)

As per Directive 2011/83/EU and French Consumer Code, you have the right to withdraw from your purchase within 14 calendar days after receiving your order — no justification required.

To request a return, contact us at: contact@khaestudio.com with your order number.

Returned items must be unused, unworn, unwashed, and sent back in their original packaging. Return shipping fees are the customer's responsibility.

⚠️ Exceptions:

Personalized items (custom fit, embroidery, etc.)

Sealed items unfit for return once opened for hygiene reasons (e.g., underwear)

2. Damaged or Wrong Products

If you receive an item that is:

Damaged

Defective

Not matching the product description

Please contact us within 7 days of delivery, including clear photos, your full name, and order number. We will issue a refund or ship a replacement.

3. When Refunds Are Not Accepted

Refunds and returns will not be accepted if:

The request is made after the 14-day withdrawal period

The item has been used, damaged, or altered by the customer

The parcel was delivered but refused without valid reason

4. Refund Timeline

Once your return is received and inspected, refunds will be processed within 14 business days using the original payment method.

Initial shipping costs (if any) are non-refundable, unless the item was defective or the shipment incorrect.

5. Missing Orders

If you have not received your order within 60 days after dispatch, contact us. After investigation, we may offer a refund or reshipment.

We are not responsible for delays caused by customs, holidays, or wrong delivery information provided during checkout.

6. Customs Duties & Taxes

Customs duties or import taxes may apply depending on your shipping country (especially outside the EU). These fees are the customer's responsibility.

7. Contact Us

If you believe you are eligible for a refund or have any questions regarding your order, please contact our support team at:
📧 contact@khaestudio.com

Please include your full name, order number, and detailed description of the issue.

8. Applicable Law

This policy is governed by French consumer law. However, we aim to comply with local regulations in all the countries we serve. If you are located in the EU, you may have additional rights under the EU Consumer Protection Law.